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TypeCategoryTitle
PDF Document Datapoint Whitepapers Datapoint confine bad lines to history (Registration Required)
In this white paper we examine the implications of poor voice quality, provide a strategy to check and monitor your systems for issues and present a plan moving forwards to eradicate recurrences.
PDF Document Datapoint Whitepapers Five steps to serving the post recession customer (Registration Required)
White paper exploring the behaviour of the post recession customer and the impact they are having on customer service.
PDF Document Datapoint Whitepapers Simplifying and Solving The Security Challenge (Registration Required)
Unified Communications, or UC, is not a new concept but it is a misunderstood and underutilised solution. Within this white paper we’ll be dispelling the myths and providing guidance on how companies can exploit UC – securely - to increase productivity, improve customer satisfaction and loyalty while often reducing costs.
PDF Document Datapoint Whitepapers Facing New Challenges (Registration Required)
In this white paper, co-written by ACME Packet, we reveal how Session Initiation Protocol (SIP) trunks and Session Border Controllers (SBCs) can help you deliver exceptional service and make cost savings.
PDF Document Datapoint Magazine The Point – Autumn 2011

Datapoint magazine featuring in-depth articles, research, product information and news from Datapoint and our partners.  Features in this issue include:

  • A Katalyst for change
  • Increased contact centre security with Voice Biometrics
  • Is it possible to guarantee contact centre flexibility without upfront investment?
  • Datapoint underpins O2’s customer service strategy
  • The competitive advantage of superior customer service
  • Global knowledge, local expertise
  • Bringing social media and customer service together for competitive advantage
  • The new era of customer experience management
PDF Document Datapoint Whitepapers Putting the contact centre and contact optimisation at the heart of a successful business (Registration Required)

This white paper from Datapoint explores complexities within the contact centre and how these impact on contact centre performance. It goes on to look at how Datapoint Katalyst can addresses these challenges to link data to business outcomes to optimise contact centre performance.
Media Datapoint Whitepapers The psychology of interacting with call centres (Registration Required)

Donna Dawson, a leading psychologist specialising in Personality and Behaviour shares her unique psychology based perspective on Contact-Optimisation.  Donna has compared getting help from a call-centre as being comparable to a hurdler attempting to jump over a number of hurdles on a track before he can reach the Finish Line. Those hurdles are both technical hurdles, and operator hurdles.

Listen to the podcast now to find out what the top issues customers are facing with call centres.

 
PDF Document Brochure Avaya Enterprise Business Solutions
A detailed brochure describing the Avaya Enterprise Business Solutions available from Datapoint.
PDF Document Brochure Avaya Data Solutions
A short brochure explaining the Avaya Data Solutions available from Datapoint.
PDF Document Brochure Polycom Unified Communication Solutions
A brochure exploring the range of Polycom Unified Communication Solutions available from Datapoint.

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