Summary:

This position is a ‘hands on’ Technical Presales role and as such the successful candidate is expected to be able to assist with Proof of Concept and Presales Engagements where in depth knowledge of technologies is required. You should be comfortable liaising with senior client personnel and be able to offer advice and guidance on all elements of the client’s infrastructure. You will also be required to provide a high level of technical support and advice to the rest of the business.

Mandatory Key Skills and Experience:

• Cisco knowledge (CCNA minimum)
• Avaya experience 6+ years with ACE/ACSA equivalent accreditations
• ‘See beyond’ manufacturer documentation and liaise at tier 3 level and above when troubleshooting

High level of technical knowledge across all Avaya’s portfolio of products and other telephony and IT products (Microsoft Operating systems and applications, Linux, SBC’s, SIP concepts, Wireless protocols & Unix. etc)

 Key Personal Attributes:

• Self-motivated
• Adaptability
• Quality focus
• Professionalism
• Enthusiastic
• Drives own personal development
• Strong sense of responsibility
• A positive team player
• Flexible, Embraces change

Summary:

This purpose of this role is to develop and secure new name customer business selling the entire Datapoint portfolio.

• Principal responsibility will be to build a qualified pipeline of new business opportunities, managing the entire sales cycle through to closure and order processing, meeting sales targets and objectives as determined by the sales management.
• The individual will generate this pipeline through prospecting and being passed qualified leads generated and pre-qualified by Inside Sales.
• The individual will also be involved in the design and messaging of lead generation campaigns into agreed vertical or geographical target markets.
• The individual will be responsible for maintaining accurate and up to date data in Salesforce,com for customer information, pipeline and forecast.

Skills and Experience:

• A demonstrable track record in net new name business selling, with at least 5 years’ experience.
• Excellent questioning, qualification, campaign management and closing skills.
• The individual will have the ability to identify appropriate sales strategies for their opportunities and execute to a sales plan.
• Skilful objection handling techniques and ability to operate at all levels in an organisation.
• A self starter who is thrives under pressure to achieve challenging goals.
• Strong communication skills, notably being able to explain complex value propositions to executive and decision-makers.
• Demonstrable track record of pipeline generation and success.
• Knowledge of MS-Office tools, principally Outlook, PPT, Word and Excel.

• Working knowledge and experience of Salesforce,com.
• Unified Communications and Contact Centre experience would be advantageous (including knowledge of Avaya, Aspect or Genesys technologies).
• A specific vertical market knowledge may be advantageous.
• Prior experience of teleselling or telemarketing.

Key Personal Attributes:

• Results-driven and competitive in a collaborative team-working environment
• Ability to assemble and lead virtual teams to achieve their objectives
• Structured, systematic and methodical
• Creative thinker and problem-solver
• Highly organised with attention to detail
• Infectiously enthusiastic
• Resilient, persistent and determined
• Commercially astute
• Excellent written and spoken English skills
• Interest in and knowledge of how businesses work

Summary of Role:

This purpose of this role is to manage the support contract renewal’s database.

Key Responsibilities:

• Input all contracts details onto ITSM ( Internal contracts management system )
• Manage and investigate ITSM exception reports
• Identify Managed Service revenue opportunities
• Prepare quarterly reports to identify contracts due to expire in each financial quarter to assist in the renewal process.
• Liaise with Support Desk to obtain configurations
• Liaise with suppliers to obtain back off quotations and negotiate discounts
• Manage contract term alignment
• Investigate and resolve support contract queries
• Monitor and report on all terminated contracts
• Support internal department on all support related queries
• Ensure all contracts have a valid Service Level Agreement
• Assist with ad hoc duties within the Finance Operations team.

Mandatory Key Skills and Experience:

Knowledge of MS-Office tools, principally Outlook, Word and Excel.

Advantageous Key Skills and Experience:

Working experience in telecommunications and / or a contracts support environment would be advantageous.

Key Personal Attributes:

• Highly organised with attention to detail
• Excellent written and spoken English skills
• confident, organised, self starter
• Excellent communication and analytical skills.
• A strong team player able to establish strong working relationships with all levels of internal and external contacts.

Summary of role

This position sits within the solutions delivery team and the successful candidate will need to deliver commercially, operationally and technically excellent customer solutions in a manner which embodies Datapoint’s guiding principles.

Key Responsibilities

• Responsible for full project life cycle – ownership, planning, resource utilisation, project accounting, project reporting, customer management (setting and meeting customer expectations)
• Plan and supervise the work of other Datapoint staff on company projects contracted to clients and alliance partners
• Ensure project team members are meeting Datapoint and client standards with respect to project deliverables, project control, documentations and quality advice provided to clients
• Conduct project progress reviews against plans and provide regular reporting on progress and risk to the company, alliance partners and clients
• Adhere to the Datapoint Quality controls and procedures (Valuepoint)
• Work in conjunction with Datapoint Management to maintain an up to date account plan for clients and alliance partners
• Endeavour to ensure that Datapoint staff are fully employed on client and alliance partner projects, and to sustain and improve productivity wherever possible
• Actively seek, identify and promote additional opportunities within customer projects
• Keep abreast of technology and business trends

• Broad Contact Centre or Telecommunications experience
• Knowledge of call centre technologies e.g PBX/ACD, IVR, CTI, CRM, etc.
• Minimum 1-5 years project management experience within a development or installation environment
• Positive and results driven approach, supported by highly developed influencing skills at all management levels
• Is eloquent, clear, concise, succinct and relevant in verbal communications

Summary of Role:

This position is a services escalation role and as such the successful candidate is expected to be able to assist the NOC (National Operations Centre) on incidents requiring escalation, as well as provide a high level of technical knowledge to the rest of the business. You should also be comfortable interacting with all level of staff from a junior engineer up to our client CTO.

Key Responsibilities:

• Be comfortable in troubleshooting technical requirements in complex converged networking solutions (Primarily Avaya)
• Be able to demonstrate design and implement competences related to converged systems
• 4 – 6 years experience & skills in Avaya
• Understand TCP/IP concepts and be able to communicate with customer and 3^rd party vendors CCNP level expected.
• You must be able to work in a fast paced and fluid environment whilst making calm and well judged decisions, you must also have the natural ability to work with multiple people in a team environment

• Cisco knowledge (CCNA minimum)
• Avaya experience 6+ years with ACE/ACSA equivalent accreditations

High level of technical knowledge across other telephony and IT products (Microsoft Operating systems and applications, Linux, Wireless protocols & Unix. etc)

Key Personal Attributes:

• Self-motivated
• Adaptability
• Quality focus
• Professionalism
• Enthusiastic
• Drives own personal development
• Strong sense of responsibility
• A positive team player
• Flexible, Embraces change