Contact Collaboration

Can your people contribute fully to your success, wherever they are?

The pace and complexity of todays business with mobile workforces, working between multiple locations, risks communication becoming fragmented, leading to sub-optimal productivity, a delayed and fragmented response to opportunities, and potentially dissatisfied customers.

Datapoint Contact Collaboration solutions make communication simple, instant and seamless, irrespective of platform and device. The rich communication provided by Datapoint?s Presence, Video and Web Conferencing, Messaging and Mobility unified communications solutions make true collaboration, in real time, over multiple locations, readily achievable and ensure that everyone is in touch, on the same page and capable of playing their full part.

• Simple, instant, seamless communication
• Rich communication and content sharing, resulting in true collaboration
• Work on the move and collaborate in real-time over multiple locations, leading to greater productivity, faster work-flow, better informed decision making, action and business continuity
• Greater ease of contact, availability and response, leading to more satisfied customers, better customer retention and lower opportunity costs
• Lower direct costs: travel and energy, resulting in reduced environmental impact

• Presence
  Softphone and webphone technologies - making contacting people more efficient, knowing where and how best to reach them
• Video and Web Conferencing
  Face-to-face communication technologies - creating common understanding without the loss of time and cost of travel
• Messaging
  Unified mailbox capability, combining voicemail and email, propriety and instant message solutions - providing simplicity, efficiency and clarity and communication via the messaging channel - voice, email, instant message - appropriate to the individual?s PRESENCE status
• Mobility
  Fixed-to-mobile, ?virtual office? convergence technologies - making all of this possible while on the move

• Katalyst driven CONTACT-OPTIMISATION™
• Consulting insight
• Market leading technologies
• Solution architect specialists
• Active managed service support

DATAPOINT SOLUTIONS, DELIVERING BUSINESS BENEFITS, PERFECTING CONTACT-OPTIMISATION™